Programme Focus Areas
This programme will help you:
- Overcome the overwhelm.
- Manage your emotional triggers and harness them to achieve the outcome you want.
- Use practical conflict resolution strategies, tools, and techniques to confidently manage conflict situations and relationships.
- Be confident with having difficult conversations, helping you plan, prepare, and practice.
- Manage the stress of conflict.
- Develop assertive communication skills to manage aggressive and passive-aggressive behaviours of others.
- Know what you want to say and know how to say it.