4 Habits of Highly Effective Communicators

I recently facilitated a webinar for the Australian Institute of Training and Development (AITD) entitled ‘Developing Quality Workplace Relationships through Skilful Communication’. A key feature of the webinar was about 4 essential communication habits and how these are pivotal to the quality of our relationships, be that in the workplace or in our personal lives.

The 4 Habits are:

  1. Self-assessment of your communication style. Here I referred specifically to the My Styles Inventory I developed and how this can help people understand their own and others’ ways of communicating
  2. Empathic listening. I have written about this communication skill in previous blogs. It is good to remind ourselves that we can engage in ‘not really listening’ as Stephen Covey points out.
  3. Skilful questioning. To help us understand, to resolve conflict, to help other people shift their thinking & behavior.
  4. Strengths-based feedback. This topic made the webinar attendees think about the use of that word ‘but’ as a real deficit term when giving someone else feedback. Few people continuing listening to the feedback after the word ‘but’ has been used. The strengths-based model replaces it with ‘and’.